Privacy Policy

A Duck’s Therapist: Hope Counseling Services, LLC
Last Updated: June 18, 2025

At A Duck’s Therapist: Hope Counseling Services, LLC (“we,” “us,” or “our”), we prioritize your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit our website (aduckstherapist.com), subscribe to our newsletters, purchase memberships or merchandise, submit forms, or engage with our services. By using our services, you agree to the practices described here. For privacy-related inquiries, contact us at aduckstherapist@gmail.com.

1. Information We Collect

We collect personal information to provide counseling resources, deliver newsletters, manage memberships, sell merchandise, and enhance your experience. The types of data we collect include:

  • Newsletter and Worksheet Sign-Ups: Your name and email address are required when you subscribe to our newsletter or request worksheets via forms.

  • Membership Purchases: Your name, email address, billing address, and payment information to access our Squarespace membership platform.

  • Merchandise Purchases: Your name, email address, billing address, shipping address, and payment information when you buy merchandise through our Squarespace Commerce platform. We also collect purchase history.

  • Contact Forms: Your name, email address, and message when you submit a contact form on our blog or membership site.

  • Membership Forum: Your name and email address when you submit resource ideas in our forum.

  • Reviews and Feedback: Your name and email address when you submit reviews or feedback (current or planned feature).

  • Automatically Collected Data: Information about your browser, device, IP address, and site usage via Squarespace’s built-in analytics, Google Analytics, and social media pixels (Pinterest, planned Facebook). This includes cookies and similar technologies (see Section 4).

  • Social Media Interactions: Your name, email address, or profile information from our separate Facebook group, based on your Facebook privacy settings.

2. How We Use Your Information

We use your information to:

  • Send newsletters, worksheets, and marketing emails via ConvertKit (or Squarespace Email Campaigns until transitioned).

  • Provide and manage membership access through Squarespace.

  • Process payments for memberships and merchandise via Stripe and PayPal (Squarespace’s payment processors).

  • Fulfill and ship merchandise orders, including tracking shipments.

  • Respond to inquiries submitted through contact forms.

  • Moderate and display resource ideas in our membership forum.

  • Collect and publish reviews or feedback to improve our services.

  • Analyze website usage to enhance user experience using Squarespace analytics, Google Analytics, and social media pixels.

  • Deliver targeted ads via Pinterest and planned Facebook pixels.

  • Comply with legal obligations or protect our rights (e.g., fraud prevention).

3. Sharing Your Information

We share your information with third parties only as necessary to provide our services or comply with the law. These include:

  • Squarespace: Our website, membership, and eCommerce platform host, which collects data like email addresses, payment information, shipping details, and site usage for hosting, analytics, and payment processing.

  • ConvertKit: Our email marketing provider (once transitioned), which receives names and email addresses for newsletters and worksheets.

  • Payment Processors: Stripe and PayPal process payment information securely for memberships and merchandise.

  • Shipping Providers: Third-party carriers (e.g., USPS, FedEx) receive your name and shipping address to deliver merchandise.

  • Analytics Providers: Google Analytics and Squarespace analytics collect site usage data to improve our website.

  • Social Media Platforms: Pinterest and planned Facebook pixels collect data for targeted advertising based on your site interactions.

  • Legal Compliance: We may disclose information if required by law or to protect our rights, property, or safety.

We require third parties to respect your privacy and secure your data per applicable laws. We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance your experience and analyze usage. These include:

  • Necessary Cookies: Enable core functions like website navigation, membership access, and eCommerce checkout (via Squarespace).

  • Analytics Cookies: Track site traffic and performance via Squarespace analytics and Google Analytics.

  • Advertising Pixels: Pinterest and planned Facebook pixels deliver targeted ads based on your site visits.

We display a cookie banner to inform you about cookies and obtain consent where required (e.g., for EU/UK visitors). You can manage cookie preferences through the banner or your browser settings. See Squarespace’s cookie policy at squarespace.com/privacy for details.

5. Your Rights and Choices

You have the following rights over your personal information, subject to applicable laws:

  • Access or Correct Data: Request a copy of your data or update inaccurate information by emailing aduckstherapist@gmail.com.

  • Delete Data: Request deletion of your data, subject to legal retention requirements.

  • Opt-Out of Marketing: Unsubscribe from newsletters by clicking the “unsubscribe” link in emails or contacting us. Opt-out requests may take up to 10 days.

  • Do Not Sell or Share My Data (CCPA): California residents may request we not sell or share their data (we currently do not sell data).

  • Cookie Preferences: Manage cookies via our cookie banner or browser settings.

To exercise these rights, contact us at aduckstherapist@gmail.com. We will respond within 30 days, or as required by law (e.g., 45 days for CCPA).

6. International Data Transfers

As we serve international customers, your data may be transferred to or stored in countries outside your own, including the United States, where our servers and third-party providers (e.g., Squarespace, ConvertKit) are located. We ensure compliance with laws like GDPR using standard contractual clauses or adequacy decisions. EU residents may request details about these safeguards by contacting us.

7. Children’s Privacy

Our services, including memberships, merchandise, and resources, are designed for parents and counselors working with children, not for children under 13. We do not knowingly collect personal information from minors. If we learn we have collected data from a child under 13 without parental consent, we will delete it promptly. Parents or guardians can contact us at aduckstherapist@gmail.com if they believe we have such data.

8. Data Retention

We retain your personal information only as long as necessary for the purposes described here or as required by law. For example:

  • Email addresses for newsletters are kept until you unsubscribe.

  • Membership data is retained while your account is active and for a reasonable period after closure for legal purposes.

  • Merchandise purchase data (e.g., shipping addresses) is kept for order fulfillment and tax purposes.

  • Forum and review data (names, emails) is retained while relevant to our services.

  • Analytics data is anonymized and retained per third-party provider policies.

9. Data Security

We use industry-standard measures, such as encryption for payment processing and secure connections via Squarespace, to protect your data. However, no online transmission is 100% secure. If you suspect a data breach, contact us immediately at aduckstherapist@gmail.com.

10. Third-Party Links and Services

Our website may link to third-party services (e.g., Facebook group, Pinterest, ConvertKit). These services have their own privacy policies, which we do not control. For example, interactions in our Facebook group are governed by Facebook’s privacy policy. Review third-party policies before engaging.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices (e.g., adding merchandise sales, transitioning to ConvertKit) or legal requirements. Significant changes will be communicated via email or a website notice. Check this page regularly for updates.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:

A Duck’s Therapist: Hope Counseling Services, LLC
1728 E McMillan Rd #100, Meridian, ID 83646
Email: aduckstherapist@gmail.com

Thank you for trusting us with your personal information. We’re here to support your mental clarity and emotional well-being!